Privacy Policy

Last updated: [insert date]

1. Introduction

Spring Home (“we”, “us”, “our”) is committed to protecting the personal information of our customers, visitors and users. This Privacy Policy explains how we collect, use, disclose and protect your personal information, in compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). Government of South Africa+2Michalsons+2

2. Definitions

  • Personal Information means information about an identifiable, living, natural person (or, where applicable, a juristic person) as defined in POPIA.

  • Data Subject means the person to whom the personal information relates.

  • Responsible Party means the person or entity that determines the purpose and means of processing personal information (i.e., us).

  • Operator means a person or entity who processes personal information on behalf of the Responsible Party.

3. What information we collect

We may collect the following personal information when you: register for an account, place an order, make an enquiry, use our website, subscribe to newsletters, or otherwise interact with us:

  • Name, surname

  • Email address

  • Postal address, delivery address, billing address

  • Telephone number(s)

  • Payment information (as provided to our payment processor)

  • IP address, device/browser information, usage information (via cookies or analytics)

  • Any other information you provide to us voluntarily (e.g., comments, feedback, reviews)

4. How we collect information

  • Directly from you when you provide it (e.g., registration, order placement, newsletter sign-up)

  • Automatically via website technologies (cookies, analytics)

  • From third parties where you have given consent, or where permitted by law

5. Purpose of processing & lawful basis

We process your personal information for the following purposes:

  • To provide you with the products and services you request (e.g., fulfil orders, communicate about your order)

  • To manage your account with us

  • For billing, payment, delivery and reconciling transactions

  • To send you marketing communications, subject to your consent and the option to opt-out

  • To analyse, improve & personalise our website, products and service offering

  • To comply with legal obligations, enforce our rights, prevent fraud or misuse
    We rely on lawful bases such as consent, performance of a contract, legal obligation, and legitimate interest (where balanced and appropriate under POPIA).

6. Disclosure of personal information

We may share your personal information with:

  • Service providers, agents or subcontractors who perform services on our behalf (e.g., payment processors, courier/delivery services, IT/hosting providers) — subject to appropriate confidentiality and security obligations.

  • Regulatory authorities, law enforcement or courts where required by law or to protect our rights.

  • Third parties where you have provided consent, or as otherwise permitted under POPIA.
    We will not sell your personal information to third parties for their direct marketing unless you have provided explicit consent.

7. International transfers

If we transfer personal information outside South Africa, we will ensure that the recipient is subject to laws, contractual terms or binding mechanisms that provide adequate protection consistent with POPIA. Oak Law+1

8. Data security

We implement appropriate technical and organisational measures to safeguard personal information from unauthorised access, loss, destruction or damage. We regularly review security controls and retention policies. POPI Act Compliance+1

9. Data retention

We will retain your personal information no longer than necessary for the purposes for which it was collected, or for as long as required by applicable law. After such period we will securely delete or anonymise your information.

10. Your rights

Under POPIA you have certain rights as a data subject, including:

  • The right to request access to the personal information we hold about you.

  • The right to request correction or deletion of inaccurate or incomplete information.

  • The right to withdraw consent where consent is the lawful basis for processing.

  • The right to object to processing (where applicable) and request restriction of processing.

  • The right to lodge a complaint with the Information Regulator if you believe we have contravened POPIA. Michalsons

11. Cookies & tracking technologies

We use cookies and similar tracking technologies on our website to enhance user experience, analyse site usage and provide personalised content. You can manage or disable cookies via your browser settings; however, this may affect functionality.

12. Minor’s information

If you are under the age of 18, please obtain the consent of a parent or legal guardian before providing us with personal information. We do not knowingly collect personal information from children under 18 without such consent.

13. Changes to this Privacy Policy

We may update this policy from time to time. We will publish the amended version on our website with a new “last updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact us

If you have any questions, requests or complaints regarding this Privacy Policy or our processing of personal information, please contact:

Manley Asian Foods, 3 Ingrid Rd, Montague Gardens, Cape Town, 7441
Email: info@springhome.co.za Telephone: +27 21 555 2426